We normally will ship through FedEx, USPS or FedEx freight depending on the situation. Tracking will be provided on all items. Free shipping on items that specify free shipping is aimed ONLY at USA customers in the 48 mainland states; NOT Hawaii, Alaska, PR or any outside US territories. If you are not in our shipping zones of the 48 mainland states; you can still reach out to us for a shipping quote. Once your item has been shipped we are not responsible for any damage or lost items made by our shipping services of FedEx, USPS or FedEx freight so please reach out to us if you would like an insurance quote on shipping. We do not ship to P.O. Box address'.
We accept returns within 30 days of you receiving your item. Please contact us for a RA number. All return items must be in original box and original packaging unopened.
DevLon NorthWest Company products are warranted against defects in materials and/or workmanship under normal use for a period of ONE (1) YEAR from date of receiving item by the original purchaser. If a defect arises and a valid claim is received within the Warranty Period, at its option, DevLon NorthWest Company will either 1) repair the defect at no charge, use new or refurbished replacement parts, or 2) replace the product with a new product that is at least functionally equivalent to the original product, or 3) provide a credit in the amount of the purchase price of the original product. Buyer will be responsible to ship item back to DevLon NorthWest Company. Please register your item immediately by emailing sales@devlonnorthwest with your name and item. This will further assist us with any future warranty issues.
All our items are new in box and never used unless specified specifically in our descriptions. DevLon NorthWest Company and its employees and affiliates are not responsible for any damage or injury caused by our products. By buying our products, you agree that you are 18 years old and have the knowledge to operate and use the products you seek to buy from DevLon NorthWest Company. DevLon NorthWest Company will not be held liable for any type of damage, injury or death resulting in the use of any of our DevLon NorthWest brand products or products sold through our ecommerce channels.